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Knowledgebase

Getting Started (25)

  • How do I join Therapy Live?
  • How do I recover my username?
  • How do I reset my password?
  • How do I add or update my professional license and insurance?
  • How do I add or edit my personal business information?
View 25 articles

Calendar and Appointment Scheduling (15)

  • How do I access my Therapy Live calendar?
  • How do I share my calendar with a client?
  • How do my clients schedule secure telehealth session?
  • How do I create an in-office visit with my client?
  • How do I view my upcoming appointments?
View 15 articles

Messages and Notifications (5)

  • How do I access my Therapy Live messages?
  • How can I search for a message in my inbox?
  • How do I send a message to my client?
  • What are system messages?
  • Where can I view my notifications?
View 5 articles

Secure Telehealth Sessions and Session Notes (23)

  • How do I join a secure telehealth session?
  • Can I write notes during a secure telehealth session?
  • Where can I locate my client’s drafted session notes?
  • How do I share the access code with my client?
  • What are the ways I can bill my client through Therapy Live?
View 23 articles

Privacy and Security (4)

  • Is telehealth PIPEDA secure?
  • Where are the Therapy Live servers located?
  • Is Therapy Live PHIPA compliant?
  • Does Therapy Live own their own data servers?
View 4 articles

Billing and Payments (11)

  • How do I view or export payments from my clients?
  • How do I set up receiving payments from clients?
  • How do I view, upgrade, or change my Therapy Live subscription?
  • How do I update my credit card information?
  • How do I cancel my subscription?
View 11 articles

Managing Clients (9)

  • How do I add a new client?
  • Can I view or export a list of my clients?
  • Where can I create a session note for my client?
  • How do I view my client’s information?
  • Can I view all of the appointments and session notes associated with my client?
View 9 articles

Creating Content (11)

  • Where can I access my Therapy Live blog?
  • How do I create a new blog?
  • How do I delete one of my blogs?
  • How do I change my blog setting to private?
  • Where can I access my Therapy Live videos?
View 11 articles

Client Portal (18)

  • How do I sign up using an access code?
  • How do I sign up without an access code?
  • How do I reset my password?
  • How do I edit my profile?
  • How can I opt in or out of SMS messages?
View 18 articles
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