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Knowledgebase
Getting Started
(25)
How do I join Therapy Live?
How do I recover my username?
How do I reset my password?
How do I add or update my professional license and insurance?
How do I add or edit my personal business information?
View 25 articles
Calendar and Appointment Scheduling
(15)
How do I access my Therapy Live calendar?
How do I share my calendar with a client?
How do my clients schedule secure telehealth session?
How do I create an in-office visit with my client?
How do I view my upcoming appointments?
View 15 articles
Messages and Notifications
(5)
How do I access my Therapy Live messages?
How can I search for a message in my inbox?
How do I send a message to my client?
What are system messages?
Where can I view my notifications?
View 5 articles
Secure Telehealth Sessions and Session Notes
(23)
How do I join a secure telehealth session?
Can I write notes during a secure telehealth session?
Where can I locate my client’s drafted session notes?
How do I share the access code with my client?
What are the ways I can bill my client through Therapy Live?
View 23 articles
Privacy and Security
(4)
Is telehealth PIPEDA secure?
Where are the Therapy Live servers located?
Is Therapy Live PHIPA compliant?
Does Therapy Live own their own data servers?
View 4 articles
Billing and Payments
(11)
How do I view or export payments from my clients?
How do I set up receiving payments from clients?
How do I view, upgrade, or change my Therapy Live subscription?
How do I update my credit card information?
How do I cancel my subscription?
View 11 articles
Managing Clients
(9)
How do I add a new client?
Can I view or export a list of my clients?
Where can I create a session note for my client?
How do I view my client’s information?
Can I view all of the appointments and session notes associated with my client?
View 9 articles
Creating Content
(11)
Where can I access my Therapy Live blog?
How do I create a new blog?
How do I delete one of my blogs?
How do I change my blog setting to private?
Where can I access my Therapy Live videos?
View 11 articles
Client Portal
(18)
How do I sign up using an access code?
How do I sign up without an access code?
How do I reset my password?
How do I edit my profile?
How can I opt in or out of SMS messages?
View 18 articles
