Therapy Live Help Desk
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Help Center
Knowledgebase
Knowledgebase
Getting Started
(25)
How do I join Therapy Live?
How do I recover my username?
How do I connect my Therapy Live page with my social sharing links?
Where can I view my social sharing analytics for the content I post?
How do I add or update my professional license and insurance?
View 25 articles
Calendar and Appointment Scheduling
(15)
How do I access my Therapy Live calendar?
How do I share my calendar with a client?
How do my clients schedule secure telehealth session?
How do I create an in-office visit with my client?
Can I set a cancellation buffer or time limits for when a client can cancel appointments?
View 15 articles
Messages and Notifications
(5)
How do I access my Therapy Live messages?
How can I search for a message in my inbox?
How do I send a message to my client?
What are system messages?
Where can I view my notifications?
View 5 articles
Secure Telehealth Sessions and Session Notes
(23)
How do I join a secure telehealth session?
Can I write notes during a secure telehealth session?
How do I schedule telehealth appointments for my clients?
How do I download an access code to share with my clients?
How do I share the access code with my client?
View 23 articles
Privacy and Security
(4)
Is telehealth PIPEDA secure?
Where are the Therapy Live servers located?
Is Therapy Live PHIPA compliant?
Does Therapy Live own their own data servers?
View 4 articles
Billing and Payments
(11)
How do I view or export payments from my clients?
How do I set up receiving payments from clients?
How do I view, upgrade, or change my Therapy Live subscription?
How do I update my credit card information?
How do I cancel my subscription?
View 11 articles
Managing Clients
(9)
How do I add a new client?
Can I view or export a list of my clients?
Where can I create a session note for my client?
How do I view my client’s information?
Can I view all of the appointments and session notes associated with my client?
View 9 articles
Creating Content
(11)
Where can I access my Therapy Live blog?
How do I create a new blog?
How do I delete one of my blogs?
How do I change my blog setting to private?
Where can I access my Therapy Live videos?
View 11 articles
Client Portal
(17)
How do I sign up using an access code?
How do I sign up without an access code?
How do I access my telehealth Quick Session?
Can I view the receipts for my telehealth sessions?
How do I edit my profile?
View 17 articles
