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How do I download an access code to share with my clients? - Knowledgebase / Secure Telehealth Sessions and Session Notes - Therapy Live Help Desk

How do I download an access code to share with my clients?

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  1. Click on “My Practice” and select “Clients” from the drop-down menu.


  2. Click on your client’s name.


  3. Click on “Here” located under “Client Case Number #” or under the client's name. This will download a PDF file.


  4. In the PDF, you will find the activation instructions for your specific client and an access code located at the bottom of the page.

After downloading the PDF, you will want to pass along this access code to your client so that they could create a Therapy Live account.

 If you would like to view the steps that your client takes to join Therapy Live with an access code: click here

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