How do I recover my username? - Knowledgebase / Client Portal - Therapy Live Help Desk

How do I recover my username?

If you do not remember your username, click on “Sign In” and select “Forgot Username”, or you can directly go to this link: 

https://www.therapylive.ca/forgot_username

Now follow the steps below:

  1. Enter your email and phone number

  2. Click on Submit and you will get a SMS with a 6-digit code.


  3. Enter your 6-digit verification code.

  4. Click on “Submit” and you will be able recover your username.

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