How do I sign up using an access code? - Knowledgebase / Client Portal - Therapy Live Help Desk

How do I sign up using an access code?

If your therapist has provided you with an access code, you can follow these steps to sign up:

  1. Click on the sign up button and choose “I’m a Client”.


  2. "Click Here" next to the have you received an access code.


  3. Enter the Access Code provided to you by your therapist, your Email, and your phone number.
  4. Click on the “Submit” button when you have finished inputting your information.


  5. Now, you will be asked to create your Username and Password.
  6. Agree to the Terms and Conditions and click on the “Submit” button. You will see a confirmation message.



  7. Next, you will be asked to enter the following information:
    1. First Name
    2. Middle Name
    3. Last Name
    4. Birthday
    5. Gender
    6. Street Address
    7. Address line 2 (Optional)
    8. City
    9. Country
    10. Postal Code
    11. Province
    12. TimeZone
    13. Cell Phone Number
    14. Emergency Contact
  8. Click on “Save and Continue”.


  9. You will be asked to provide your billing information. Please note that this is optional and you can skip it if you don't want to provide billing information.
    1. Credit Card Details
    2. Credit Card Holder Name
    3. Address
    4. Postal Code
    5. City
    6. Province
    7. Country
  10. Once you have filled out this information, click on “Save and Start” to be directed to your Dashboard.

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