How do I sign up without an access code? - Knowledgebase / Client Portal - Therapy Live Help Desk

How do I sign up without an access code?

To sign up as a client without an access code from your therapist, please follow the steps below:

  1. Click on the “Sign Up” button and choose “I’m a Client”.
  2. You will be asked if you have an access code. Select “No”.
  3. Create your Username.
  4. Enter your email.
  5. Create a new password. Passwords must contain at least one number and one uppercase and lowercase letter, and at least 8 or more characters.
  6. Check the box to agree to the Terms and Conditions and click on the “Sign Up” button.
  7. Next, you will be asked to enter the following information:
    1. First Name
    2. Middle Name
    3. Last Name
    4. Birthday
    5. Gender
    6. Street Address
    7. Address line 2 (Optional)
    8. City
    9. Country
    10. Postal Code
    11. Province
    12. Timezone
    13. Cell Phone Number
    14. Emergency Contact
  8. Click on “Save and Continue”
  9. Now you will be asked to provide your billing information:
    1. Credit Card Details
    2. Credit Card Holder Name
    3. Address
    4. Postal Code
    5. City
    6. Province
    7. Country
  10. Once you have filled out this information, click on “Start Subscription” to be directed to your Dashboard.
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